Refund & Cancellation Policy

Cancellation Policy

You can cancel your shipment before it is picked up by our courier. Cancellation requests must be made at least 2 hours before the scheduled pickup time. A cancellation fee of 2 OMR may apply.

Refund Conditions

• Orders must be canceled before pickup
• Refunds will be processed within 5-7 business days
• Refund amount will be the original payment minus any applicable fees

Refund Process

1. Contact our customer support team via phone or email
2. Provide your shipment tracking number and reason for cancellation
3. Our team will process your refund request and notify you once it is completed

Processing Time

Refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment method.

Contact Support

For any refund or cancellation inquiries, please contact our customer support team at support@parcel-express.om or call us at +968 2478 9000.

Exceptions

No refunds or cancellations are available for international orders once they have been dispatched. Special handling fees may apply for certain types of orders.